Frequently Asked Questions
Answers to common questions about Pitch Notes.
01 Is Pitch Notes licensed and regulated, and can I trust my funds with them?
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Yes, Pitch Notes operates under a licence issued by the Malta Gaming Authority (MGA), which enforces strict player protection and financial integrity standards. The site uses SSL encryption and segregated accounts to safeguard customer funds. You can verify the licence number on the MGA public register.
02 What documents do I need to verify my Pitch Notes account before I can withdraw?
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When you request a withdrawal, Pitch Notes requires a government-issued photo ID (passport or driver's licence), a proof of address (utility bill or bank statement dated within three months), and sometimes a copy of the payment method used for the deposit. Submit these documents through the 'Verification' section of your account; most verifications complete within 24-48 hours. Until verification is complete, withdrawals may be delayed.
03 What is the minimum deposit required to start betting on World Cup matches at Pitch Notes?
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The minimum deposit to place your first bet on a World Cup match is EUR10 (or equivalent in your currency). Deposits can be made via Visa, Mastercard, Skrill, Neteller, or direct bank transfer; crypto deposits start from the equivalent of EUR5. There are no deposit fees charged by Pitch Notes.
04 How does Pitch Notes settle bets if a World Cup match is postponed or cancelled?
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If a World Cup match is postponed before kick-off, all bets are void and stakes are returned unless the match is rescheduled and completed within the same tournament window. For cancellations during live play, bets placed after the official stoppage time are void, while bets placed before the stoppage remain settled based on the last official result. Detailed settlement rules are listed in the 'Bet Settlement' policy page.
05 What responsible gambling tools does Pitch Notes provide to help me stay in control?
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Pitch Notes offers a suite of responsible-gambling tools: deposit limits, loss limits, session-time alerts, self-exclusion periods of 24 hours up to five years, and the ability to permanently close your account. You can set or adjust these limits in the 'Responsible Gambling' section, and support staff can provide additional guidance. All tools are free to use and take effect immediately.
06 Does Pitch Notes offer live betting and cash-out for World Cup games, and how do they work?
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Yes, Pitch Notes provides live (in-play) betting on all World Cup matches, with odds updating in real time as the game progresses. The cash-out option allows you to settle a bet before the match ends, locking in a profit or cutting a loss based on the current market price. Cash-out is available on most pre-match and live single and accumulator bets, but not on markets that are already settled. To use cash-out, simply click the 'Cash Out' button on your bet slip when the option is offered.